At present, the 400 telephone has developed very mature, and various operators and agents have also developed many functions. The following small series will introduce some functions. The relevant functions of the 400 telephone service open the following functions:
1. 400 automatic telephone assignment: connect the call to different telephone numbers or calls according to the location of the dialed telephone. Connect the call to different phone numbers or calls according to the time of the caller's dialing. Assign dialed calls as a percentage to different phone numbers or calls.
2. 400 busy / unanswered call forwarding: it has the function of busy or unanswered transfer of the called number. When the called number is busy or unanswered, the incoming call can be transferred to several other numbers specified by the service user in advance. It is stipulated that business users can register more than 4 forwarding numbers, and there are 2 Forwarding numbers for busy and no response forwarding respectively. For a call of each service user, the forwarding times are more than 3 times.
3. 400 call blocking: the called customer can allow calls from users in some regions and block calls from other regions; Or do not allow calls from users in some regions, but allow calls from other regions.
4. 400 special password: the called customer can require all incoming calls to enter the correct password in advance before they can be connected.
5. 400 call fee allocation: the call fee can be allocated between the primary and called users. Allocation method: the calling user shall bear the local call fee and the service use fee of the called user.
6. 400 cost control: the called customer can set an upper limit on the total monthly cost or the total number of calls per month, and automatically stop the connection after exceeding the limit.
7. 400 call analysis: when the called customer needs it, the company can provide a call analysis report, including call, busy, no response times, total call duration and average call duration, and provide expert analysis on the usage.
8. 400 enterprise Cailing: enterprises can formulate personalized welcome words to improve user experience
9. 400ivr navigation: customers' incoming calls can be navigated to relevant departments through IVR to improve work efficiency.
10. Web call function: it can record customer calls, pop-up calls and CRM customer management system. It can have calls requiring hundreds of thousands of yuan without investment.
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